Privacy Policy

This Privacy Policy explains how Watxio ("we", "us", or "our"), a product of Digicloudify, collects, uses, discloses, and safeguards information when you visit our website (watxio.com), use the Watxio software platform, integrate WhatsApp Business API accounts, or interact with our communication services. By accessing or using Watxio, you consent to the data practices described in this policy.

We collect several types of information to provide, maintain, and improve our services: • Account Information: Name, business email address, phone number, company name, billing address, and authentication credentials. • WhatsApp Communication Data: Phone numbers, message payloads, message templates, delivery statuses, opt-in/opt-out records, and conversation metadata required to route messages via the WhatsApp Business API. • Operational & Usage Data: IP addresses, device information, browser type, application logs, feature usage statistics, and performance diagnostics. • Integration Data: Customer records, CRM contacts, e-commerce orders, and webhook payloads synchronized through connected third-party platforms (such as Shopify, HubSpot, or custom webhooks).

We process your information strictly for legitimate business and platform operations: • Service Execution: Enabling WhatsApp message dispatch, workflow automation, contact segmentation, and AI chatbot conversations. • Account Administration: Managing billing, processing subscription payments, issuing invoices, and verifying account security. • Customer Support: Responding to support tickets, troubleshooting technical issues, and providing onboarding assistance. • System Security: Detecting, preventing, and mitigating fraudulent activity, spam, rate-limit abuses, and unauthorized platform access. • Product Optimization: Analyzing aggregate usage trends to enhance user interface design, server stability, and API performance.

Watxio operates as an official Meta Business Solution Provider integration partner. When you connect your WhatsApp Business account: • Message Processing: Messages are processed through Meta Cloud API servers in accordance with Meta's Data Processing Terms and WhatsApp Business Policies. • End-to-End Encryption & Security: Messages transmitted over WhatsApp benefit from standard transport security and Meta's cloud infrastructure safeguards. • Opt-In Requirement: You are responsible for ensuring that all contacts imported into Watxio have provided explicit consent to receive WhatsApp messages from your business.

We do not sell or monetize personal or business data. We share information only with authorized infrastructure vendors and subprocessors necessary for operating Watxio: • Infrastructure Providers: Cloud hosting, database management, and backup services (AWS, Vercel, Supabase). • Messaging Gateways: Meta Platforms Inc. for WhatsApp Business API transmission. • Payment Processors: PCI-DSS compliant payment gateways (Stripe, Razorpay) to process payments securely. • Legal & Compliance: We may disclose information if required by court order, applicable law, or government request, or to protect the rights, property, and safety of Watxio, our users, or the public.

We implement industry-standard administrative, technical, and physical security measures to protect your data: • Transit & Rest Encryption: Encryption in transit via TLS 1.3 and at rest via AES-256 for databases and message vaults. • Access Controls: Role-based access control (RBAC), multi-tenant data isolation, and strict internal authorization rules. • Continuous Monitoring: Automated vulnerability scans, system log auditing, and anomaly detection.

We retain account data and customer messaging records for as long as your account remains active or as necessary to fulfill service obligations, resolve legal disputes, and enforce agreements. • Account Cancellation: Upon account cancellation, data is archived for 30 days during a grace period before permanent automated purging. • Right to Deletion: You can request immediate erasure of your account, contact lists, and message history by emailing [email protected].

Depending on your jurisdiction (including GDPR, CCPA/CPRA, and DPDP Act), you possess the following rights regarding your personal data: • Right to Access & Export: Obtain a copy of your personal and customer data in a structured, machine-readable format. • Right to Rectification: Correct inaccurate or incomplete account and contact records. • Right to Object & Restrict: Limit or object to specific data processing operations. • Consent Withdrawal: Revoke consent for non-essential processing or marketing communications at any time.

We use essential cookies to maintain secure authenticated sessions and basic user preferences. We also use privacy-friendly analytics tools to evaluate page visits and user experience without tracking across third-party websites. You can disable non-essential cookies via your browser settings.

Watxio operates cloud infrastructure globally. Personal and business data may be transferred to and processed in countries outside your residence. Where applicable, we implement Standard Contractual Clauses (SCCs) and robust data protection agreements to safeguard cross-border transfers.

We may update this Privacy Policy to reflect platform enhancements, legal requirements, or operational changes. We will notify you of material updates by posting an announcement on our website or sending an email notification prior to changes taking effect.

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please reach out to our legal and data protection team: • Email: [email protected] or [email protected] • Entity: Watxio / Digicloudify Legal & Compliance Team • Response Time: We respond to all privacy rights requests within 30 days.