Terms of Service

By creating an account, connecting a WhatsApp Business API phone number, or accessing the Watxio platform (operated by Digicloudify), you enter into a legally binding agreement to be bound by these Terms of Service. If you are registering on behalf of a company, organization, or legal entity, you represent and warrant that you possess full authority to bind that entity to these terms.

To access Watxio, you must: • Business Legitimacy: Be a registered business entity or authorized sole proprietor operating legally in your jurisdiction. • Credential Security: Maintain the confidentiality of account login credentials, API secret keys, and webhook secrets. You are fully responsible for all actions taken under your account. • Accurate Information: Provide current, complete, and accurate registration details and maintain updated contact information.

As a WhatsApp Business Solution Partner interface, Watxio requires strict adherence to Meta's ecosystem rules: • Explicit Opt-In: You must obtain verifiable consent (opt-in) from recipients prior to sending marketing, utility, or transactional WhatsApp messages. • Policy Adherence: You agree to comply with Meta's WhatsApp Business Policy, Commerce Policy, and WhatsApp Brand Guidelines at all times. • Message Templates: All outbound marketing and utility broadcasts must utilize Meta-approved message templates. • Compliance Violations: Violations of Meta policies may result in Meta imposing messaging tier limits, quality score downgrades, or temporary/permanent WhatsApp number bans. Watxio is not responsible for bans resulting from user non-compliance.

You expressly agree NOT to use Watxio for any unlawful, deceptive, or abusive activities, including but not limited to: • Spam & Unsolicited Bulk Messaging: Sending messages to individuals who have not explicitly opted in or who have requested to opt out. • Prohibited Content: Transmitting content involving illegal drugs, weapons, counterfeit goods, adult services, gambling, deceptive financial schemes, or hate speech. • Platform Disruption: Attempting to bypass platform rate limits, probe security vulnerabilities, reverse-engineer Watxio software, or transmit malicious code. • Identity Misrepresentation: Impersonating other businesses, government agencies, or individuals without authorization. Watxio reserves the right to immediately suspend or terminate any account violating these rules without prior notice or refund.

Watxio offers various subscription tiers, promotional plans, and custom enterprise packages: • Subscription Fees: Subscription charges cover access to Watxio software features (inbox, automation builder, CRM, analytics, integrations). Plans are billed on a recurring monthly or annual basis. • Promotional Terms: Promotional offers (such as 6-Month Free platform access) apply strictly to Watxio platform fees as described during registration. • Meta Conversation Charges: WhatsApp messaging usage incurs Meta conversation fees per 24-hour conversation window. These fees are set directly by Meta and passed through or billed separately based on your account configuration. • Refunds: Subscription fees are non-refundable except where required by applicable consumer law.

• Watxio Ownership: Watxio, Digicloudify, all platform code, UI designs, trademarks, AI workflow engines, and software documentation are the exclusive property of Digicloudify and its licensors. • Customer Data Ownership: You retain full ownership of all customer data, contact lists, broadcast copy, and proprietary business information uploaded to Watxio. • Platform Feedback: Any feedback, feature requests, or suggestions provided to Watxio may be implemented by us without obligation or compensation to you.

Watxio integrates with third-party software, CRMs, e-commerce platforms, and payment gateways. We are not responsible for the availability, downtime, data accuracy, or policy changes of third-party platforms. Your use of third-party services is governed by their respective terms and privacy policies.

• "As Is" Basis: Watxio is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. • Uptime & Maintenance: While we strive for high service availability (99.9% target uptime), we do not guarantee uninterrupted platform availability. Scheduled maintenance will be communicated when feasible. • External Delays: Message delivery speed and throughput depend on Meta's WhatsApp infrastructure, network operator latency, and recipient phone availability.

• Consequential Damages: To the maximum extent permitted by law, Watxio and Digicloudify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business data. • Liability Cap: Our total cumulative liability arising out of or related to these terms shall not exceed the total amount paid by you to Watxio in the twelve (12) months preceding the event giving rise to liability. • Indemnification: You agree to defend, indemnify, and hold harmless Watxio, Digicloudify, and its officers against any claims, liabilities, damages, or legal expenses arising from your violation of these terms or improper messaging practices.

• Termination by You: You may cancel your subscription at any time through your account settings or by contacting [email protected]. • Termination by Watxio: We reserve the right to suspend or terminate your access for non-payment, breach of these terms, Meta policy violations, or suspected fraudulent activity. • Post-Termination Data Export: Upon account termination, you have a 30-day window to export your contact records before account data is permanently purged.

These terms shall be governed by and construed in accordance with applicable governing laws. Any dispute, controversy, or claim arising out of or relating to these terms shall be resolved first through good-faith informal negotiations, and if unresolved, through binding arbitration or competent courts in our registered business jurisdiction.

We reserve the right to modify or update these Terms of Service at any time. Notice of material changes will be provided via email or platform announcement at least 30 days before taking effect. Continued use of Watxio after changes take effect constitutes your binding acceptance.

For questions regarding these Terms of Service, billing inquiries, or legal notices, contact us at: • Legal Email: [email protected] • General Support: [email protected] or [email protected] • Entity: Watxio Legal Department / Digicloudify